There are several reasons that could impede you to login to iMy-Tyme™ app. We will try to cover all of them in this article.
When you sign up, you must receive an automatic email with a link to confirm your account. If you don’t click on it before its expiration, your account doesn’t get confirmed. If you see a message telling the link has expired when you click on it, too much time has elapsed. But don’t worry!
If you forgot your password, you can use the link provided under the user and password fields «Did you forget your password?». It takes you to the iMy-Tyme™ Management Web recovery password page:
If you try too much times to login by using a wrong password, your account may be locked down for security reasons. If you consider this could be your case, follow these steps:
If you can login to iMy-Tyme™ Management Web but you can’t log into the app, maybe you don’t have a valid user license. If that’s the case, you will see a list of available user licenses for purchasing into your Dashboard.